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FREQUENTLY ASKED QUESTION
HELP CENTER
Find answers to frequently asked questions about VidaCure, PhilHealth GAMOT, and our healthcare services.
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- 01VidaCure offers a wide range of generic and branded medicines, including maintenance drugs for hypertension, diabetes, asthma, and other common health conditions.
- 02Yes. To place an order, you’ll need to create an account using your email address or by signing in with your Google or Facebook login
- 03To place your first order: Create an account using your email, Google, or Facebook login. Search for your medicine and add it to your cart. Upload your valid prescription (for Rx medicines). Proceed to checkout and choose your payment method. Confirm your order and wait for delivery (Metro Manila only).
- 04For all prescription-only (Rx) medicines, a valid prescription from a licensed physician is required before we can process your order. This ensures that the medication is appropriate for your condition and complies with FDA regulations. For over-the-counter (OTC) products, no prescription is needed, and you can add them directly to your cart.
- 05You can easily upload your prescription during add to cart — accepted formats include PDF, JPG, or PNG. Once verified by our licensed pharmacist, your order will be approved and prepared for delivery.
- 06For online orders, prescriptions must be uploaded directly through our website’s cart during checkout. This ensures secure handling and proper verification by our licensed pharmacists. For in-store purchases, a physical copy of your prescription must be presented at the pharmacy counter. This process guarantees accuracy, authenticity, and compliance with pharmacy regulations.
- 07We currently accept payments through QRPh, UnionBank, InstaPay, PESONet, Bayad, ECPay, and Palawan Pawnshop only.
- 08Yes. A minimum order value of ₱20.00 is required for transactions to be processed successfully through our payment gateway.
- 09At present, all medicine transactions are completed in-store. For online orders, delivery is available within Metro Manila areas only. Nationwide delivery is not yet offered, though we are working to expand our services in the future.
- 10Orders within Metro Manila are typically delivered within 1–3 business days after order confirmation and payment verification.
- 11Our current shipping partner is SPX Express.
- 12Yes. Once your order has been shipped, we will send you a separate email with your tracking number and a link where you can check the delivery status of your order.
- 13You may send us a message through the official VidaCure Facebook page or visit your nearest branch for assistance and inquiries. You can leave your inquiries as well in the “Contact Us” portion of this website.
- 14Yes. In partnership with Care Center Clinic, selected branches have on-site general practitioners who can provide basic consultations, prescription renewals, and health advice.
- 15Yes. You may claim your medicines at VidaCure physical stores as long as your prescription is valid and complies with PhilHealth’s GAMOT program requirements. Please note that online claims are not yet available at this time.
- 16Registered PhilHealth members enrolled in participating partner clinics or facilities can avail of this benefit, subject to PhilHealth’s eligibility and approval guidelines.
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